Privacy Policy

Joy Loan Privacy and Information Security Policy

Updated May-3, 2024

Your privacy is important to Joy Loan (“Joy Loan”, “we” or “us”). This Privacy and Information Security Policy (“the Policy”) discusses the personally identifying information (“PII”) that we collect about you when you use our website (the “Site”) and the other services we provide on or through the Site (together with the Site, the “Service”). This Policy is part of and incorporated into the Joy Loan Terms of Use (Collectively, the “Terms”).

Policy highlights:

• We will not collect PII about you through the Service unless you disclose such information to us;

• We will not knowingly disclose PII about you that we collect through the Service to third parties, except under the limited circumstances described in this Policy; and unless such consent is given by you

• We will take reasonable steps to protect the security of the PII we collect from you through the Service.

These Policy highlights are qualified by full reference to the terms and conditions described below.



a. The Types of Information Joy Loan Collects. We collect any information you enter on the Service or give us in any other way (such as through an inquiry forms). The information that we collect varies depending upon how you use our Service. Our
form filling process requires that you provide us with your name, email, and contact no, etc.. We may also request other information, such as but not limited to, your location, income etc.

b. Information in Public Areas of the Site. Please keep in mind that whenever you voluntarily provide information in public areas of the Service, such as the user profile pages or blog comments, that information can be viewed and possibly used by others. We therefore advise visitors not to disclose contact information, including phone number, email address, or instant messenger address (within these public areas) that they do not wish to share. We are not responsible for PII you choose to submit in these public areas. Also, we may highlight content you post to the public areas of the Service such as reviews or comments, such as by featuring your content on the Site’s home page.

c. Minors. We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, do not attempt to register for our Site or send any information about yourself to us.


a. Cookies. Like many websites, we use “cookies.” Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser. We use persistent, identifying cookies to remember your information and to link your activities to you. While you can take steps to warn off, block or disable cookies, if you do, the Service may not function and appear as we have designed it. Nonetheless, if you want to take these steps, you can do so by following the instructions associated with your browser. Our cookies do not collect PII that you provide to us during the registration process, but they do collect other information such as the following:

i. the domain name and host from which you access the Internet and the Internet address of the site from which you direct-linked to ours;

ii. the date and time you access the Site and pages you visit;

iii. your computer’s IP address and information about its operating system, platform and the Web browser type and version you use;

iv. demographic and other non-personally identifiable profile information about you; and

v. information to combat fraud or misuse.

b. Pixel Tags. In our email to you, we use “pixel tags” to determine if your email software or service can display html-formatted email (this helps us optimize the size of our email messages).

c. Collection of Information by Third Parties. Our Site may include third-party advertising, links to other websites, and other content from third party businesses. The content posted by these parties will be reasonably identifiable as coming from a third party. We do not provide any PII to these advertisers, third-party websites, or other businesses, although on occasion we may mutually share non-personally identifiable (e.g., demographic) information to facilitate delivery of relevant advertisements. These third-party websites, businesses, and advertisers, or advertising companies working on their behalf, sometimes use technology to deliver (or “serve”) the advertisements that appear on our Site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize or optimize advertising content. We do not have access to or control over cookies or other technologies that they may use, and the information practices of these advertisers and third-party websites or businesses are not covered by this Policy but are covered by their respective privacy polices. Some, but not all, third party advertising companies provide a mechanism to opt-out of their technology.

d. Promotions, and Contests. From time to time, we may host a promotion, or contest on the Service. You may be asked to provide personal information or permit the transfer to a third party of your personal information in connection with such promotion, or contest. It will be disclosed at the point of collection or transfer who is collecting or transferring the information and whose privacy statement applies, and it will be your choice whether or not you wish to permit such transfer or collection of personal information to a third party.


a. Use of PII. We use your PII for purposes such as responding to your requests, monitoring and providing the Service, maintaining your Joy Loan account [at our CRM, soft copies, or physical copies], providing you with advertising and non-advertising content that we believe would be of interest to you, enforcing our rights and the rights of third parties, and investigating and ensuring compliance with the Terms. We also may use your PII to contact you regarding your requirement or solution of your requirement. We may also email Joy Loan newsletters, and similar communications about the Service.

b. Opting-Out. In addition, in our marketing or promotional e-mails to you, we will include instructions on how to un-subscribe and/or inform us of your preferences if you do not want to receive any marketing or promotional e-mails from us. We reserve the right to send you customary business communications such as acceptance/rejection notices regarding content submissions, general system and administrative messages regarding the Service, address confirmations, and transactional information about your account, and we may not offer you the opportunity to opt-out of receiving such communications so long as you are registered with the Site.

c. Use of Other Information. We use non-PII about our users for purposes such as measuring the number of visitors to sections of our Site, making the Service more useful to visitors and delivering targeted advertising and non-advertising content. We use IP addresses to analyse trends, administer the Site, track a user’s movement, and gather broad demographic information for aggregate, non-personally identifiable use.

d. Retention of Information. We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information.


Joy Loan shares information with third parties, but only as described in this Section 4.

a. Third Party Services. We may contract with affiliated and non-affiliated third parties to provide services to us or to you on our behalf. Examples include providing marketing assistance, providing customer service, sending Joy Loan emails to you, removing repetitive information from customer lists, and analysing data. These third parties may have access to your PII for use solely in connection with these authorized business activities.

b. Business Transfer. As we develop our business, we might sell or buy businesses or their assets, or engage in acquisitions, mergers, restructuring, changes of control, or similar transactions. In such transactions, customer information generally is one of the transferred business assets, and your PII may be subject to such a transfer. Also, in the unlikely event of a bankruptcy, customer information may be transferred to a bankruptcy trustee or debtor in possession and then to a subsequent purchaser.

c. Affiliates. We may share PII, non-PII and other information with our corporate affiliates. Corporate affiliates are those entities that we control, are controlled by us, or are under common control with us and any joint venture in which any of the controlled entities may participate from time to time. Any use of your information by our corporate affiliates is subject to this Policy or another policy no less protective of your privacy. Conversely, we may obtain information about you from our corporate affiliates or from your visits to other websites that we or our corporate affiliates control.

d. Compliance and Safety. We may release user information when we believe release is appropriate to:

i. comply with applicable law, and to respond to legal process, including subpoenas, search warrants and court orders, and to respond to or otherwise address written complaints of copyright infringement;
ii. make disclosures under programs intended to prevent potential crimes or investigate persons; iii. enforce or apply agreements, including the Terms; or iii. enforce or apply agreements, including the Terms; or
iv. protect the rights, property, or safety of Joy Loan, our users, or others, including exchanging information with other companies for fraud protection and credit risk reduction.


a. Your Obligations. You must protect against unauthorized access to your password and to your computer. Please sign off when finished using a shared computer. Your emails to us are not necessarily secure against interception so do not include sensitive information in them. We generally will not ask for passwords in an email and you should assume that if you get such a request, it might be fraudulent.YOU MUST DO WHAT YOU REASONABLY CAN TO ENSURE THE SECURITY OF YOUR PERSONAL INFORMATION.

b. Our Security Measures. We take reasonable precautions to protect the security of our users’ information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your PII, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your PII, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.


The Service may contains links to other sites. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of every web site that collects your personally identifiable information. This Policy applies only to information collected by the Service.


a. Privacy Concerns. Your use of the Service and any dispute over privacy is subject to the Terms. If you have any concern about privacy at Joy Loan, please send us a thorough description at mail [[email protected]], and we will try to resolve it

b. Revisions. We reserve the right to change our Policy at any time. Non-material changes and clarifications will take effect immediately. If we make non-material changes, we will indicate at the top of this page the revised Policy’s new effective date. If we make material changes, we will notify you by email or through notice on the home page of the Site, and will also indicate so at the top of this page. The material changes will take effect 30 days after such notice. We encourage you to refer to this Policy at least every 30 days to check for material changes to this Policy.

For customer service matters (including questions relating to this Policy), you may contact us at  or [email protected] When
we need to contact you, we may do so to an email address that we have on file for you or to your email account, or we may post notice on the Site. You must keep your email address information accurate. If we make a material change to this Policy, we will notify you by posting notice to the Site for at least 30 days and sending you an email to your email account or to the non-Joy Loan email address that we have on record for you.

Copyright © JOY LOAN

396, Second Floor, Sector 23 Faridabad, Haryana, India,121005

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